Immediate Assistance
Our service is readily available to resolve your claim quickly and easily. Simply contact us for support and we will connect you with your authorized service technician for real-time, localized support.
IQ / OQ
As an extra option, every setup can undergo IQ / OQ certification. If you have any questions for rates and terms, please contact us.
Preventive maintenance contracts
Hettich offers preventative maintenance contracts following your purchase. An authorized service engineer will check the unit annually and replace parts where needed. To a certain degree, these parts are included in the contract. For further information please click here.
Warranty and extended warranty
On all new equipment, we offer a warranty of 3 years (Memmert), 2 years (Hettich and B Medical) and 1 year (Helmer), our skilled service technicians are quickly available for any repairs. To prevent failures, you can conclude, as hundreds of laboratories already did, our popular subscription service for regular maintenance and qualification of your Hettich products. Keep your laboratory operations trouble-free and gain a guarantee of a safe course of the examination by our maintenance contracts.
Replacement devices
If possible, we can provide you with a replacement unit if a repair is not possible within a reasonable period of time. If you have any questions for rates and terms, please contact us.
