HETTICH CUSTOMER SERVICE

THERE FOR YOU THROUGHOUT SWITZERLAND

MAINTENANCE CONTRACTS AND QUALIFICATION

To meet the requirements of the increasingly severe internal and external guidelines, we offer you our maintenance contracts for the devices distributed by us. With our maintenance contracts, you meet the highest requirements of today's standards.

Hettich Centrifuges

Our HETTICH customer service checks the centrifuges annually and carries out the following maintenance and inspection work at the maintenance flat rates - without any additional costs for you:

  • Visual inspection for damage
  • General inspection of the function
  • Control of the electrical system
  • Inspection of mechanical components
  • Checking the drive motor and the speed measuring system
  • Inspection of the centrifugal equipment for operational safety
  • Cleaning the interior of the rotor and the hangers
  • Safety check (STK)
  • Preparation and handing over of a qualification protocol
  • Checking the cooling system

 

Hettich Incubators (HettCube)

The maintenance contract for Hettich incubators (HettCube) contains the following essential points:

  • Visual inspection for damage
  • Door seals check
  • Adjusting the doors
  • Functional check
  • Safety test
  • Qualification (standard or premium) with corresponding evaluation

 

Memmert oven

The maintenance contract essentially contains the following services:

  • Visual inspection for damage
  • Door seals check
  • Adjusting the doors
  • Humidity and pressure check if available
  • Functional check
  • Safety test
  • Qualification (standard or premium) with corresponding evaluation

 

B Medical Systems

The maintenance contract contains:

  • Battery exchange
  • Seals check
  • Current consumption check
  • Adjust temperatures
  • Record device status

 

Helmer

The maintenance contract essentially contains the following services:

Platelet storage systems:

  • Visual inspection for damage
  • Lubrication of mechanically moving parts
  • Inspection of mechanical components
  • General inspection of the functions
  • Safety check (STK)
  • Preparation and handing over of a qualification protocol

Incubators:

  • Visual inspection for damage
  • Device alarm check
  • Door seals check
  • Safety check (STK)
  • Qualification (standard or premium) with corresponding evaluation
  • Functional check

Plasma thawing systems:

  • Temperature check
  • Visual inspection for damage
  • Safety check (STK)
  • Function check
  • Check alarm functions
  • Preparation and handing over of a qualification protocol

 

Note: If the HETTICH service detects device malfunctions beyond maintenance, these will be remedied after a repair order has been issued. Spare parts and repair time will be charged separately. A possible temperature offset and subsequent qualification requires additional expenditure, which is not part of the maintenance contract.

Our measurements are carried out with SCS certified measuring instruments.


If you have any questions for rates and terms, please contact us.