Hettich Service FAQ

Do you have questions about the maintenance and servicing of your Hettich product? Have a look at our FAQ or get in contact with us!

The maximum service life depends on the specific rotor or bucket. The maximum number of running cycles or the shelf/service life of plastic parts (rotors/adapters) can be found marked directly on the accessories. 

We recommend that you carry out annual maintenance on the centrifuges. You are welcome to contact our customer service for further questions.

You can contact our service team any time if your centrifuge is defective or has a fault. Depending on the case, we will then either send a service technician to you or ask you to send the item to us for repair.

This message indicates a problem with vibration. It is displayed when the load is not correctly balanced or maintenance (lubrication) is inadequate. Continued operation in this condition may damage the centrifuge. If this error message is displayed, you should check whether the centrifuge is evenly loaded and then repeat the centrifugal run. Please contact us if the message appears and remains permanently displayed.

Hettich centrifuges and Hettich incubators may only be serviced in Switzerland by employees of Hettich AG.

On small centrifuges, the serial number of your centrifuge can be found on the product nameplate. On larger centrifuges, the serial number is marked either on the nameplate or the left-hand hinge.

Instructions for correct centrifuge cleaning and care can be found here, in PDF format and on video.

Contaminants or sample residues should first be removed with cold water. You can then start cleaning and disinfecting. Detergents and disinfectants used must not be corrosive and should have a pH of between 5 and 8. We strongly advise against using any spray disinfectant. Also, please do not clean your device in your laboratory glassware washer.